Cadet-branded Apex72 Electric Heaters

Glen Dimplex Americas Issues Recall for Cadet Apex72 Electric Heaters Over Fire Risk
12,900 units
Glen Dimplex Americas is initiating a recall of its Cadet-branded Apex72 high wall electric heaters, ranging from 1200 to 1600 Watts. These fan-forced heaters are identified by a white dust cover and are designed for wall installation at least six feet above ground level. The recall affects specific models with manufacturing dates prominently displayed on the rating label, visible through the bottom of the air outlet grill. Affected models include HW128, HW132, HW151, all manufactured from March 1, 2021, to February 29, 2024. Additionally, models HW162, HW162BP5, HW168, and HW168BP5 are included if produced before March 1, 2024. The recall is due to a potential safety issue that could compromise the normal operation of the heaters, presenting possible risks to consumers. Glen Dimplex Americas is taking proactive measures to address this issue. Owners of the affected heaters are advised to immediately stop using them and contact Glen Dimplex for further instructions on obtaining a free repair or replacement. This recall reflects the company’s commitment to maintaining the highest safety standards and ensuring customer satisfaction. For more information, please contact Glen Dimplex Americas directly.
September 12, 2024
Recall ID:
10047
Consumers should immediately discontinue use of the recalled heaters and reach out to Glen Dimplex for guidance on obtaining a complimentary replacement heater, including free installation of the new unit. Glen Dimplex Americas is coordinating directly with apartment complexes and other residential facilities to ensure the replacement of the recalled heaters and the installation of new ones. For consumers who have independently purchased and installed the recalled heater, Glen Dimplex Americas will arrange for a qualified technician to install the replacement heater at no cost.
Replace
Hazard
The fan in the unit may experience a malfunction, preventing it from activating. This can lead to the unit overheating and potentially catching fire internally. This poses a significant fire hazard that requires immediate attention.
Importer
Not Available
Injury
The firm has received one report of a heater fan malfunctioning and causing the unit to ignite. No injuries have been reported.
Manufacturer
Glen Dimplex Americas Ltd., of Vancouver, Washington
Distributor
Not Available
Retailer
Platt, Crescent Electric, CED and other electrical distributors nationwide from February 2014 through February 2024 for about $190.
Country
United States
Consumer Contact:
Glen Dimplex Americas toll-free at 866-673-9880 from 8 a.m. to 6:30 p.m. ET Monday through Friday, email at apex@glendimplexamericas.zendesk.com, online at https://www.glendimplexamericas.com/en-us/product-safety-notices/2024-APEX72-Important-Recall-Information or www.glendimplexamericas.com and click on "Product Safety Notices/Recall" at the bottom of the page for more information.
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Recall Information

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