Brookstone TurboVac Handheld Rechargeable Vacuums

Southern Telecom Recalls Brookstone TurboVac Handheld Rechargeable Vacuums for Fire Risk; Exclusive to Belk
10,600 units
This recall addresses the Brookstone TurboVac Handheld Rechargeable Vacuums, specifically Model Number BSBVAC301. Consumers can identify the affected units by locating the model number on the back of the vacuum and the "Brookstone" branding on the top front of the device. The vacuums are black and are designed for convenient storage with an accompanying wall plate. They measure 2.89 by 12 inches in size.The recall has been initiated due to a potential safety issue that could pose a risk to users. Details about the nature of the defect or safety concern have prompted rigorous response measures to ensure consumer safety. Owners of the affected model are advised to stop using the vacuum immediately to prevent any risk of injury or harm.As part of the corrective measures, the company is offering refunds or replacements for the recalled units. Customers are instructed to return their units to the place of purchase or contact the company directly for further instructions. For additional information and assistance, consumers are encouraged to visit the official recall website or reach out to the customer service hotline. The company is committed to resolving this issue promptly and ensuring the safety of its products.
June 27, 2024
Recall ID:
9989
Consumers are advised to immediately discontinue use of the recalled Brookstone TurboVac Handheld Rechargeable Vacuums, model number BSBVAC301. To address the issue effectively and ensure consumer safety, it is recommended to contact Southern Telecom for a full refund. Taking these steps will help resolve the matter efficiently and ensure that all safety concerns are addressed.
Refund
Hazard
The vacuum cleaners have a potential to short circuit either during or following the battery charging process, which presents a risk of fire.
Importer
Southern Telecom Inc., of New York
Injury
The firm has received two reports of serious fires caused by the vacuums, resulting in property damage.
Manufacturer
Not Available
Distributor
Not Available
Retailer
Belk stores nationwide and online at www.belk.com from September 2022 through February 2024 for about $90.
Country
China
Consumer Contact:
Southern Telecom toll-free at 866-450-4493 from 9 a.m. to 5:30 p.m. ET, Monday through Friday, email at support@customersupport123.com, or online at www.southerntelecom.com and click on "Safety Recalls" at the top of the page for more information.
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Recall Information

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