Razor Icon electric scooters

Razor Issues Recall for Icon Electric Scooters Over Fall Risk
7,300 units
A safety recall has been issued for specific Razor Icon electric scooters due to potential safety concerns. This recall affects all units with the following model numbers: 13110003, 13110005, 13110040, 13110042, 13110060, 13110061, 13110062, 13110063, and 13110084. The affected scooters can be identified by checking the serial numbers, which begin with the digits "31" and vary depending on the model. These serial numbers are located beneath the bar code on the label on the bottom of the scooter's deck and on the back of the charger. Consumers can identify these models by looking for the large "Razor" branding on the handlebars’ stem and the floorboard. The scooters were available in black, blue, orange, pink, and red. Customers in possession of these models should cease using their scooters immediately and contact Razor for guidance on corrective measures. The company is committed to resolving this issue to ensure the safety and satisfaction of its customers. For further assistance or to initiate the corrective process, please reach out to Razor’s customer service.
July 25, 2024
Recall ID:
10011
Consumers are advised to immediately cease using the recalled scooters. To facilitate resolution, please reach out to Razor to obtain either a refund or a coupon. If you have proof of purchase for scooters bought on or after March 11, 2023, you are eligible for a full refund. Other consumers can choose to receive either a $700 coupon for a future purchase on razor.com or a $300 refund. As part of the process, you will be required to detach and return only the handlebar to Razor. Razor will provide a prepaid shipping label and pouch for this return. It is crucial to dispose of the scooter's lithium-ion batteries in compliance with local and state regulations, ensuring they are not thrown away with regular trash. The remainder of the scooter should also be disposed of separately in accordance with applicable local and state laws. Razor is dedicated to ensuring your safety and satisfaction through this process.
Refund
Hazard
The recalled electric scooter has a safety issue where the downtube may detach from the floorboard while in operation. This defect creates a risk of falls, which can potentially lead to serious injuries. Users are advised to stop using the scooter immediately to avoid these dangers.
Importer
Razor USA LLC, of Cerritos, Calif.
Injury
The firm has received 34 reports of partial or complete downtube separation with two reported injuries, including bruising.
Manufacturer
Razor USA LLC, of Cerritos, Calif.
Distributor
Not Available
Retailer
Target, Walmart, Best Buy, and other stores nationwide and online at Amazon.com, Walmart.com, Razor.com and other websites from September 2022 through March 2024 for about $600.
Country
China
Consumer Contact:
Razor toll-free at 866-467-2967 from 8 a.m. to 5 p.m. PT Monday through Friday, or online at www.razor.com/iconrecall or at www.razor.com and click on "Recall Information" at the bottom of the page for more information.
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Recall Information

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For comprehensive details and the latest updates on recalls, please visit the official CPSC Recalls page .

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